Recovery with empathy. We prioritize ethical practices and positive customer interactions to protect your brand and maintain customer dignity.
At Drexorra, we believe that how a debt is recovered is just as important as how much is recovered. Our Customer Experience module is centered on empathy, ethics, and professional communication.
We work to find mutually beneficial solutions for both our clients and their customers, aiming to resolve debts while preserving the customer relationship and your brand's reputation in the marketplace.
Training specialized in identifying vulnerable customers and utilizing compassionate negotiation techniques to find sustainable payment solutions.
Strict adherence to a code of conduct that prohibits harassment and ensures transparency in every step of the recovery process.
Clear internal procedures for handling complex cases and customer grievances quickly and fairly.
Creative settlement options and structured repayment plans designed to return the customer to good standing.
Connect with our CX specialists to learn how we balance recovery targets with customer care.
Our Ethical Code